Telephone search: 35% of French still answer


Today, phone abuse is a source of stress and annoyance for many French people. Many measures are regularly introduced to facilitate the daily life of users. According to a UFC-Que Choisir survey published in December 2023, 72% of French people say that telephone advisors call them at least once a week. 38% are contacted by direct sellers every day. Real hell… Especially since this premature agitation can turn into a real scam if you don’t pay more attention to it.

However, there is good news: the French are becoming more vigilant and less and less prone to rude phone calls. Despite everything, 35% of French people still pick up the phone when an unknown number calls them.

Encouraging characters

A few days ago, Arcep published its customer satisfaction observatory as well as its annual report on the “Notify Arcep” system. The latter aims to help users when they encounter problems with their network, which includes cold calling. So Arcep points out that 33% of users never picked up the call when they received a call from an unknown number in 2023. 32% rarely picked up the phone during the same period. If we see an increasing number of users who never or rarely drop out compared to 2021 and 2022, one in 3 French people still fall into the trap.

We believe that the multiple instruments and other regulations that have flourished in recent years have nothing to do with it. In 2020, the Naegelen Act was passed to fight scam calls. Therefore, telephone canvassers must now contact you at strict time intervals: always on weekdays between 10 am and 1 pm, then between 2 pm and 8 pm. In addition, a consumer cannot be called back within two months of refusing to be contacted by a telephone advisor, and certain areas can no longer be reached.

Remember that numbers starting with 06 and 07 can no longer approach you. More specifically, phone agents can only call you with a number that starts with 0162, 0163, 0270, 0271, 0377, 0378, 0424, 0425, 0568, 0569, 0948 or even 0989. Moreover, tech giants like Google are keen to fight this a disaster that upsets many users. There is also Bloctel, although its effectiveness is relative, or Orange Telephone.

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